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Housing Hive: Using Digital Innovation to Transform the CX with York Housing
We’re kicking off the new year with a topic we think everyone’s going to want to hear about: how we can harness the latest digital innovations to transform the customer experience. As part of this discussion, we welcomed Tony from York Housing to share the process and planning behind their new Room Visualiser tool.
10:00 : Intros & welcomes
15:00 : What does an ideal customer journey look like?
16:00 : Digital tools that are easier to implement
19:00 : Background to the Visualiser Tool with York Housing
23:00 : Project process and demo of Visualiser Tool
30:00 : Live Q&A; customer feedback, future developments
Sign up to the next Housing Hive here: https://www.prodo.com/housing-hive