Housing Hive: Managing Customer Communications
On this Housing Hive, we take a closer look at how you can manage customer communications in 2022, covering areas like privacy, accessibility, cookies, digital inclusion and more.
1-3 mins - Intro and welcome
3-7 mins - Building an Omnichannel presence
8.30-11 mins - Power and precariousness of data
11.30-16 mins - Difference between data, information and insight
16-18 mins - What is bad data
18-19 mins - Privacy matters
19-20.30 mins - GDPR
20.30-23 mins - iOS update
23-26 mins - Digital inclusion and accessibility
26-38 mins - Accessibility audits, Q&A - making digital less daunting, WhatsApp & more...
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